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Refund Policy

A Legal Disclaimer

1. Overview

This Returns & Refund Policy applies to purchases made through liquory4ce.com.au (“Website”).

Liquor Force (“we”, “us”, “our”) complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

Nothing in this Policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

2. Change of Mind

Due to the nature of alcoholic products and liquor licensing laws:

  • We do not offer refunds or exchanges for change of mind.

  • We do not accept returns where you simply decide you no longer want the product.

  • We do not accept returns for incorrect selections made by the customer.

Please ensure your order is correct before completing checkout.

3. Consumer Guarantees (Australian Consumer Law)

Under the Australian Consumer Law, you are entitled to a remedy if a product:

  • Is faulty or defective

  • Is significantly different from its description

  • Is not of acceptable quality

  • Is unsafe

Major Failure

If a product has a major failure, you are entitled to:

  • A full refund; or

  • A replacement product; and

  • Compensation for any reasonably foreseeable loss or damage.

Minor Failure

If the issue is not a major failure, we may choose to:

  • Repair the product (if applicable), or

  • Replace the product, or

  • Provide a refund.

4. Damaged, Faulty or Incorrect Items

If your order arrives:

  • Damaged

  • Faulty

  • Incorrect

  • Incomplete

You must notify us within 48 hours of delivery.

Please email:
📧 [Insert Email Address]

Include:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging (if applicable)

Failure to notify us within this timeframe may affect your eligibility for a remedy.

5. Breakages in Transit

If a product is damaged during delivery:

  • Do not dispose of the item until we advise you.

  • Photographic evidence may be required.

  • We may arrange a replacement or refund once assessed.

6. Incorrect Orders

If we have supplied the wrong product:

  • Contact us within 48 hours.

  • We will arrange return instructions (if required).

  • A replacement or refund will be provided once confirmed.

7. Return Conditions (Where Approved)

If a return is approved:

  • Products must be unopened and in original condition (unless faulty).

  • Products must be securely packaged.

  • Return shipping instructions will be provided.

We may refuse returns that do not comply with these requirements.

8. Refund Processing

Approved refunds will be processed:

  • To the original payment method

  • Within 7 business days after approval

Processing times may vary depending on your financial institution.

Shipping fees are generally non-refundable unless required under Australian Consumer Law.

9. Refused or Failed Deliveries

If delivery is refused due to:

  • No person aged 18+ present

  • Failure to provide valid ID

  • Incorrect delivery address

  • Recipient intoxication

The order may be returned to us.

In such cases:

  • A refund may be issued less delivery and handling costs.

  • Redelivery fees may apply.

10. Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Opened alcohol products (unless faulty)

  • Clearance or promotional items (unless faulty)

  • Products damaged due to improper storage after delivery

11. How to Request a Refund

To request a return or refund, contact:

Liquor Force
Website: https://liquory4ce.com.au
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Liquor Licence Number: [Insert Licence Number]

Please include your order number and full details of the issue.

12. Policy Updates

We may update this Returns & Refund Policy from time to time.

The latest version will always be published on our Website.

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